Returns & Exchange
We want you to love your premium equestrian gear. If something isn't quite right, we are here to help.
14-Day Window
Request a return or exchange within 14 days of delivery.
Original Condition
Items must be unworn, unused, with tags, in original packaging.
Fast Processing
Refunds or exchanges are initiated within 3-5 business days of receipt.
Our Policy Guidelines
At Marrie Western Shop, we strive to deliver premium craftsmanship. If you are not entirely satisfied with your purchase, we facilitate easy returns and exchanges under the following conditions:
- Products must be returned in their original packaging, containing all tags, accessories, and documentation.
- Clothing items (like show shirts, show jackets) must be unworn, unwashed, and without stains, horse hair, or odors.
- Equestrian gear and horse-riding equipment must not show any signs of outdoor use, mounting marks, or saddle-fitting wear.
How to Start a Return or Exchange
Initiate Request
Contact our support team via our Contact Page or WhatsApp with your Order ID, email, and the reason for the return or exchange.
Receive Confirmation & Label Info
Our customer support team will review your request (usually within 24 hours) and provide the shipping return instructions.
Pack and Ship
Securely package the items in their original condition and ship them to our warehouse. We recommend using a trackable shipping service.
Inspection and Processing
Once your return is received and inspected, we will notify you of the status. Approved refunds are credited back to your original payment method. Exchanges are shipped out immediately.
Non-Returnable Items & Exceptions
Please note that certain items cannot be returned or exchanged due to health protection, custom sizing, or safety reasons:
- Customized Saddles and Tailored Gear: Items custom manufactured or fit-configured specifically to your specifications.
- Sale and Outlet Items: Products bought from clearance sales or promotional campaigns (unless defective).
- Gift Cards: Purchased digital gift cards are non-refundable.
Need assistance with your return?
Our dedicated customer support team is available to assist you. Get in touch via WhatsApp or send us an email.